Main areas | Categories | Subcategory (number of actions) |
---|---|---|
Culture, norms and social support | Good email culture | Efficient digital communication management (12 actions) |
Meetings instead of emails (8 actions) | ||
Communication about digital communication with co-workers (15 actions) | ||
Co-worker support | Situation-based co-worker support (8 actions) | |
Reliance on co-worker’s digital literacy (7 actions) | ||
Supporting each other during system failure (5 actions) | ||
Individual resources | Individual strategies | Routine and structure (16 actions) |
Flexible in replying to digital communication (13 actions) | ||
Using digital solutions (8 actions) | ||
Using separate digital device for work and private life (6 actions) | ||
Individual competence | Digital literacy (10 actions) | |
Learning by doing (14 actions) | ||
Preparation (12 actions) | ||
Improvisation (9 actions) | ||
Confident attitude (7 actions) | ||
Organisational resources | Support and assistance | Good IT support (18 actions) |
Back-up routines (8 actions) | ||
Administrative support (20 actions) |