Background question: | |
✓ Please describe in what way you are working with ICT systems in your daily work | |
Main questions: | |
✓ Please tell me about different incidents and examples of when the work with ICT systems has been demanding, problematic or frustrating in some way ✓ Thinking about each incident or situation separately, tell me more about how you handled them | |
Potential follow-up questions: | |
✓ Where did the critical incident happen? ✓ Can you give a detailed description of what happened? ✓ Why was the incident critical for you? ✓ What did you do in connection with the incident? ✓ What was your mindset during the incident? ✓ What were your thoughts during and after the incident? ✓ What were your feelings during and after the incident? ✓ What did you find was the most demanding aspect of the incident? ✓ What has this incident meant to you since? |