|✓ Please describe in what way you are working with ICT systems in your daily work|
| ✓ Please tell me about different incidents and examples of when the work with ICT systems has been demanding, problematic or frustrating in some way|
✓ Thinking about each incident or situation separately, tell me more about how you handled them
|Potential follow-up questions:|
| ✓ Where did the critical incident happen?|
✓ Can you give a detailed description of what happened?
✓ Why was the incident critical for you?
✓ What did you do in connection with the incident?
✓ What was your mindset during the incident?
✓ What were your thoughts during and after the incident?
✓ What were your feelings during and after the incident?
✓ What did you find was the most demanding aspect of the incident?
✓ What has this incident meant to you since?