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Differentiation
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Initiation
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Interactional workability
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Systemization
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Understanding the differences between peoples’ use of the internet for online self-diagnosis with the healthcare professional’s diagnosis.
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HCPs communicating and recommending online health websites to people.
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Bringing online health information to consultations and the effect on the consultation and communication between the patient and HCP.
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Determining the benefits and risks of online self-diagnosis.
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Communal specification
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Enrolment
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Relational integration
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Communal appraisal
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Using online health forums and communities to gain information and self-diagnose.
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HCPs reactions and behaviours towards internet-informed patients.
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The influence (e.g. on confidence) of bringing online information to the relationship between the HCP and internet-informed patients.
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Sharing online health information with HCPs and how HCPs react to this.
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Individual specification
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Legitimation
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Skillset workability
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Individual appraisal
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People achieving an understanding of health information gained through the internet.
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HCPs perspectives of online self-diagnosis and if they believe this is beneficial or the right thing for people to do.
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The effect of using online information on roles and responsibilities of members of the public or HCPs.
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Judging the quality of online information; to what extent do the public or HCPs think the information on the internet is reliable and accurate?
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Internalization
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Activation
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Contextual integration
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Reconfiguration
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Peoples understanding and perceptions of using the internet to self-diagnose and knowing if this is their preference or if they value the role of the HCP consultations instead.
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Communicating effectively with internet-informed people and adapting behaviour towards them.
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Integrating online self-diagnosis into social circumstances.
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Understanding how online self-diagnosis affects the patient-HCP relationship and altering behaviour and reactions to ensure it is a positive change.
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