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Table 4 The results of the sentiment analysis of the online pharmacy reviews

From: Consumers’ satisfaction factors mining and sentiment analysis of B2C online pharmacy reviews

Sentiment Polarity Pharmacy Count Percentage Total
Negative Sentiment JD Pharmacy 5139 9.64% 9.29%
J1.COM 4818 8.95%
Positive Sentiment JD Pharmacy 48,167 90.36% 90.71%
J1.COM 49,013 91.05%