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Table 3 B2C online pharmacy review factors discovered by LDA

From: Consumers’ satisfaction factors mining and sentiment analysis of B2C online pharmacy reviews

Factors

Keywords

Interpretation

Factor 1

logistics, packing, professional, attentively, dry glue, drug name, pharmaceutical factory, arrival of goods, paste, protect, standard, send it over

Professional Logistics Packing (PLP)

Factor 2

genuine, brand, no problem, trust, have faith in, next time, purchase, quality of drugs, guarantee, needs, drug, verify

Trustworthy Drug Quality (TDQ)

Factor 3

inside, box, packing, intact, no damage, logistics, awesome, nice, buy medicine, liquid, bubble wrap, protect

Complete Packing in Logistics (CPL)

Factor 4

expensive, price, more than, Pharmacy, physical store, elsewhere, dosage, spend, offline, hospital, extra money, profit

Expensive (E)

Factor 5

favorable, price, drug, website, save, registration fee, chronic, bring benefit to, cheap, Pharmacy, many times, bottom price

Affordable (A)

Factor 6

dispatch, too slow, speed, too long, wait, unable, receive, drug, bad, for several days, recover, inquire

Slow Dispatch Speed (SDS)

Factor 7

customer service, pass the buck, service, manner, busy, disappointed, solve, problem, adjudicate, irrelevance, unacceptably, cannot understand

Customer service Did Not Solve The Problem (DSP)

Factor 8

slow, logistics, transport, wait, not satisfied with, unable, today, receive, delay, time, for several days, discover

Slow Transport Speed (STS)

Factor 9

fast, speed, logistics, shopping, experience, awesome, pleased, platform, satisfied, receive, today, good

Satisfactory Logistics Speed (SLS)

Factor 10

discount, drug, promotion, satisfactory, high performance-price ratio, awesome, cheap, price, gifts, favorable, bottom price, benefit

Satisfactory Promotion (SP)

Factor 11

take effect, awesome, genuine, confirm, much better, symptom, alleviate, well, Pharmacy, same, dose, satisfied

Satisfactory Drug Effects (SDE)

Factor 12

customer service, quickly, answer, awesome, place an order, response, serious, in time, drug, consumer, at once, inquire

Quick Response of Customer service (QR)