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Table 1 Factors influencing consumer satisfaction with B2C websites (from the literature)

From: Consumers’ satisfaction factors mining and sentiment analysis of B2C online pharmacy reviews

Author influence factors Product factors Staff factors Logistics factors Price factors Information factors System factors
Lee [36]    
Chun-Chun Lin [37]
Xia Liu [38]  
Yooncheong Cho [39]      
Gholamreza Torkzadeh [40]  
Ziqi Liao [41]      
Szymanski [35]     
Mckinney [42]     
Kim [43]   
Wolfinbargerhe [44]     
Timo Koivumaki [45]