Consumers’ satisfaction factors mining and sentiment analysis of B2C online pharmacy reviews

Table 1 Factors influencing consumer satisfaction with B2C websites (from the literature)

Author influence factors	Product factors	Staff factors	Logistics factors	Price factors	Information factors	System factors
Lee [36]		√		√		√
Chun-Chun Lin [37]	√	√	√	√	√	√
Xia Liu [38]	√	√	√		√	√
Yooncheong Cho [39]		√
Gholamreza Torkzadeh [40]	√	√	√	√		√
Ziqi Liao [41]				√
Szymanski [35]	√					√
Mckinney [42]					√	√
Kim [43]		√	√		√	√
Wolfinbargerhe [44]		√	√
Timo Koivumaki [45]				√

ISSN: 1472-6947