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Table 6 AP, AE, P, E and Gaps of sub-indicators

From: Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors

Cij AP AE P E Gaps
C11 (0.612,0.689,0.766,0.843) (0.614,0.691,0.768,0.845) 0.728 0.730 −0.002
C12 (0.619,0.696,0.773,0.850) (0.615,0.692,0.769,0.846) 0.735 0.731 0.004
C13 (0.611,0.688,0.765,0.842) (0.610,0.687,0.763,0.840) 0.727 0.725 0.002
C14 (0.587,0.664,0.741,0.818) (0.605,0.682,0.758,0.835) 0.715 0.720 −0.005
C21 (0.604,0.681,0.758,0.835) (0.605,0.682,0.758,0.835) 0.720 0.720 −0.001
C22 (0.560,0.637,0.713,0.790) (0.590,0.667,0.744,0.821) 0.675 0.706 −0.031
C23 (0.578,0.655,0.732,0.809) (0.604,0.681,0.757,0.834) 0.694 0.719 −0.026
C31 (0.599,0.676,0.753,0.830) (0.594,0.671,0.748,0.825) 0.715 0.710 0.005
C32 (0.609,0.686,0.763,0.840) (0.614,0.691,0.768,0.845) 0.725 0.730 −0.005
C33 (0.585,0.662,0.739,0.816) (0.581,0.658,0.734,0.811) 0.701 0.696 0.004
C34 (0.622,0.699,0.776,0.853) (0.616,0.693,0.770,0.847) 0.738 0.732 0.006
C35 (0.593,0.670,0.747,0.824) (0.612,0.689,0.766,0.843) 0.709 0.728 −0.019
C36 (0.643,0.720,0.797,0.874) (0.631,0.708,0.785,0.862) 0.759 0.747 0.012
C37 (0.590,0.666,0.743,0.819) (0.620,0.697,0.774,0.851) 0.705 0.736 −0.031
C38 (0.590,0.667,0.744,0.821) (0.615,0.692,0.769,0.846) 0.706 0.731 −0.025
C39 (0.537,0.614,0.691,0.768) (0.569,0.646,0.723,0.780) 0.653 0.681 −0.029
C41 (0.626,0.703,0.780,0.857) (0.589,0.666,0.743,0.820) 0.742 0.705 0.037
C42 (0.627,0.704,0.781,0.858) (0.591,0.668,0.745,0.822) 0.743 0.707 0.036
C43 (0.626,0.703,0.780,0.857) (0.600,0.677,0.754,0.831) 0.742 0.716 0.026