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Table 5 AP, AE, P, E and Gaps of dimensions

From: Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors

Cij AP AE P E Gaps
C1 (0.607,0.684,0.761,0.838) (0.611,0.688,0.765,0.842) 0.723 0.727 − 0.004
C2 (0.581,0.658,0.734,0.811) (0.600,0.677,0.753,0.830) 0.696 0.715 −0.019
C3 (0.598,0.675,0.752,0.829) (0.604,0.681,0.758,0.833) 0.714 0.719 −0.005
C4 (0.590,0.667,0.743,0.820) (0.595,0.672,0.749,0.826) 0.705 0.711 −0.006