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Table 5 AP, AE, P, E and Gaps of dimensions

From: Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors

Cij

AP

AE

P

E

Gaps

C1

(0.607,0.684,0.761,0.838)

(0.611,0.688,0.765,0.842)

0.723

0.727

− 0.004

C2

(0.581,0.658,0.734,0.811)

(0.600,0.677,0.753,0.830)

0.696

0.715

−0.019

C3

(0.598,0.675,0.752,0.829)

(0.604,0.681,0.758,0.833)

0.714

0.719

−0.005

C4

(0.590,0.667,0.743,0.820)

(0.595,0.672,0.749,0.826)

0.705

0.711

−0.006