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Table 3 Average trapezoidal fuzzy numbers of indicators

From: Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors

Sub-Indicators \( \overline{x_{ij}} \) Sub-Indicators \( \overline{x_{ij}} \)
Network Service Provider (0.206,0301,0.431,0.527) Waiting Time (0.578,0.673,0.794,0.874)
Network Rate (0.512,0.607,0.713,0.808) Regional Hospital Level (0.643,0.738,0.864.0.932)
Video Resolution (0.608,0.703,0.823,0.896) Data Integrity (0.533,0.628,0.733,0.828)
Equipment Quality (0.648,0.743,0.848,0.914) Regional Doctor Level (0.568,0.663,0.758,0.854)
Process Convenience (0.412,0.507,0.602,0.697) Expert Level (0.810,0.905,1.000,1.000)
Operational Ease of Use (0.392,0.487,0.582,0.677) Operators’ Attitude (0.568,0.663,0.758,0.854)
Doctor-Patient Ratio (0.573,0.668,0.773,0.861) Experts’ Attitude (0.618,0.713,0.829,0.909)
Consultation Visitors (0.432,0.528,0.623,0.718) Consultation Duration (0.533,0.628,0.723,0.811)
Turnover Rates of Consulting Room (0.558,0.653,0.758,0.846) Information Usefulness (0.649,0.744,0.839,0.915)
Charges (0.563,0.659,0.764,0.852) Diagnostic Coincidence Rate (0.668,0.764, 0.859,0.919)
Purpose of Application (0.573,0.668,0.798,0.879) Treatment Effect (0.810,0.905, 1.000,1.000)
Appointment Channel (0.226,0.321,0.462,0.557) Re-consultation Rate (0.427,0.522,0.617,0.712)