Table 2 Initial evaluation index system of teleconsultation service quality

Network quality

Network speed and efficiency, reflecting service smoothness and user experience

Network Service Provider

[35, 36]

Network Rate

[36]

System quality

Mobile platform performance and teleconsultation process quality

Video Resolution

[37]

Equipment Quality

[38]

Process Convenience

CIP [37, 39],

Operational Ease of Use

CIP [37, 39],

Structure quality

Resource allocation and management of teleconsultation service

Doctor-Patient Ratio

CHQIS [32],

Consultation Visitors

CHQIS [32],

Turnover Rates of Consulting Room

CHQIS [32],

Charges

[35, 37]

Interaction quality

The quality of interactions between regional doctors and experts, and between regional doctors and the platform

Purpose of Application

Teleconsultation feature

Appointment Channel

Teleconsultation feature

Waiting Time

[32, 38]

Regional Hospital Level

[40]

Data Integrity

Teleconsultation feature

Regional Doctor Level

[33, 41]

Expert Level

[39, 41]

Operators’ Attitude

[35, 39, 41]

Experts’ Attitude

[35, 39, 41]

Consultation Duration

[42]

Outcome quality

The service effect actually perceived by the applicant

Information Usefulness

[39]

Diagnostic Coincidence Rate

CIP [34, 38],

Treatment Effect

CIP [34, 39],

Re-Consultation Rate

[1]