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Table 1 Dimensions of service quality evaluation

From: Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors

Scholars Evaluation dimensions
Al-Hubaishi [25] System quality, Environmental quality, Information quality, Interaction quality, Network quality and Outcome quality
Lee et al. [26] Satisfaction, Service quality, Risk, Willing to continue using
Wang et al. [27] Interactive quality, Environmental quality, Outcome quality
Zhao and Guo [28] Environment, Interaction, Control, Results
Kapoor and Vij [29] Login time, Visual design, Navigational design, Information design, Collaboration and Service quality
Huang et al. [30] Contact, Responsiveness, Fulfillment, Privacy and Efficiency