Table 1 Dimensions of service quality evaluation
Scholars | Evaluation dimensions |
|---|---|
Al-Hubaishi [25] | System quality, Environmental quality, Information quality, Interaction quality, Network quality and Outcome quality |
Lee et al. [26] | Satisfaction, Service quality, Risk, Willing to continue using |
Wang et al. [27] | Interactive quality, Environmental quality, Outcome quality |
Zhao and Guo [28] | Environment, Interaction, Control, Results |
Kapoor and Vij [29] | Login time, Visual design, Navigational design, Information design, Collaboration and Service quality |
Huang et al. [30] | Contact, Responsiveness, Fulfillment, Privacy and Efficiency |