Table 2 The problems identified by the users in usability testing
Number | Problem | Number of users expressing the problem | Task number |
|---|---|---|---|
1 | The format of some components of the user interface, such as the icons, is ambiguous and the signs do not imply their function. | 5 | All tasks |
2 | Performing some tasks through different parts of the system is problematic for the user (such as generating statistical reports). | 4 | 3, 4 |
3 | The menus automatically hide on the side of the page, making user access to them difficult. | 4 | All tasks |
4 | Some icons are disabled while they have to be enabled. | 4 | 5 |
5 | The heading to filter the reports is not detectable by the users | 3 | 6 |
6 | The data of each section is not mentioned in its subsets in a cohesive manner. | 3 | 4 |
7 | The items do not have clear and proper labels. | 3 | 3, 4 |
8 | Some buttons are not visible for the users. | 2 | 7 |
9 | The diagnostic report generation heading is separate from the diagnostic code recording site, which confuses the users when taking reports. | 2 | 6 |
10 | There are no instructions to perform a step when needed by the user. | 2 | All tasks |
11 | The small font is problematic for the users when selecting the type of diagnosis. | 2 | 5 |
12 | Alerts for not recorded data that must have been recorded are presented late. | 1 | 3, 4, 5 |
13 | To record the data, it has to be typed or its code be remembered, with no possibility of choosing between some options. | 1 | 1, 3, 4, 5 |