Table 1 A summary of key challenges identified from implementer and user perspectives
Implementer (IT Team) key challenges. Taken from 6 key member from the IT team | End user (community nurses) challenges Taken from 20 early adopters of the CareNotes service |
|---|---|
Clinicians (adopters) were suspicious that iPads were being given out for free and wondered what information they were stealthily giving in return for using the devices. | Community nurses found that processes involved in updating and maintaining the devices needed too much effort. |
The IT team required more effort than they anticipated to train nurses to use devices effectively. Some nurses did not take part of training or came into training sessions unprepared. | Community nurses found themselves using iPads for work purposes when at home. |
Effort was needed by the IT team to manage nurses' expectation that the devices will solve all mobile work issues at immediately. | Nurses were concerned that it was not clear who they should contact if they had a problem with their devices. |