Table 3 patient questionnaire (responses in percentages)
Item | Disagree | Neutral | Agree |
|---|---|---|---|
I would like to see the following about myself in the electronic patient portal | |||
1. Laboratory results | 5 | 13 | 81 |
2. Imaging results | 6 | 16 | 78 |
3. Medical patient file | 4 | 10 | 86 |
4. Reporting to other physicians | 5 | 13 | 82 |
5. Appointments in the hospital | 3 | 5 | 91 |
6. Personal data | 5 | 9 | 87 |
7. Current medication list | 4 | 5 | 91 |
8. Medication history | 5 | 14 | 81 |
I would like to have the following other functionalities in the patient portal | |||
9. Make appointments | 4 | 19 | 77 |
10. Reminder for appointments | 4 | 11 | 85 |
11. Request medication recipe | 3 | 10 | 87 |
12. Change personal data | 3 | 6 | 91 |
13. Make personal notes | 15 | 32 | 53 |
14. Fill out questionnaires | 6 | 25 | 69 |
15. Medication information | 3 | 11 | 86 |
16. Disease information | 4 | 16 | 80 |
17. Glossary of medical jargon | 5 | 14 | 82 |
18. Patient organization information | 6 | 28 | 66 |
I would like to see the information above (item 1–8) about myself in the portal at the following moment | |||
19. Directly when available | 10 | 19 | 71 |
20. After my physician discussed them with me | 7 | 12 | 82 |
I would like to have the following communication options | |||
21. With fellow patients | 23 | 51 | 26 |
22. With allied health professionals | 20 | 41 | 39 |
23. With my own physician | 4 | 9 | 88 |
The following is important to me about patient portal safety | |||
24. Decide by myself about who gets access | 7 | 8 | 85 |
25. Secure access | 4 | 5 | 91 |
I would like to give the following persons full access to my patient portal, besides myself | |||
26. Partner | 4 | 8 | 88 |
27. Volunteer caregiver | 35 | 35 | 30 |
28. General practitioner | 2 | 3 | 95 |
29. Other physicians in hospital | 4 | 10 | 86 |
I would like to give the following persons partial access to my patient portal, besides myself | |||
30. Other physicians in hospital | 3 | 8 | 89 |
31. Other health care professionals | 19 | 26 | 56 |
32. Nurses | 12 | 21 | 67 |
33. Apothecary | 12 | 20 | 69 |
The following is important to me about the patient portal access | |||
34. Use it for clinic appointment preparation | 4 | 16 | 81 |
35. See what my physician writes about me | 4 | 13 | 83 |
36. Control my health care situation | 3 | 14 | 83 |
37. Use it as a reference after a clinic appointment | 4 | 9 | 88 |
38. I think it’s my right to see my results and file | 3 | 14 | 84 |
39. Usage of plain language instead of physicians’ jargon | 5 | 14 | 81 |
40. Information only opens after deliberately opening, not spontaneously | 12 | 13 | 75 |
I have the following concerns about the patient portal | |||
41. Worry when I see results before the clinic appointment with my physician | 33 | 16 | 51 |
42. Receive information I don’t understand without my physician’s help | 25 | 15 | 60 |
43. The clinic appointment is focused more on portal details, instead of a personal conversation with my physician | 26 | 25 | 50 |
44. My physician expects me to study my portal information before attending an appointment | 26 | 18 | 56 |