Table 6 Illustrative examples of participant qualitative feedback, stratified by SUS score category
Qualitative Feedback | SUS score from user |
|---|---|
SUS scores > = 68 (i.e. rated usability as above average) | |
We should have 3 risk choices (as it is for Cochrane review): low, unclear and high risk, and not only low versus unclear/high. | 97.5 |
think the suggested text is good, so long as it doesn’t make people lazy. | 92.5 |
The two blinding questions are confusing because the form did not specify which outcome that I am supposed to assess. | 90 |
I had a hard time finding the green highlighted information\dots this colour was hard for me to see | 87.5 |
I think it would be helpful to have a pop-up window that would have the explanation for each of the risk of bias questions. | 77.5 |
SUS scores < 68 (i.e. rated usability as below average) | |
Technical problems with highlighting occurred. | 67.5 |
Risk that reviewers would only focus on suggested text, not full text. | 65 |
What was the order of the annotated text when multiple pieces of text were highlighted? Is it sorted by text order or relevance? I hope it’s by relevance! | 57.5 |
The text suggestions usually had at least one relevant sentence (maybe 1 out of 3) for rating so it meant I was unclicking things to be accurate. | 57.5 |
I found myself searching for an “undo” button when I deleted a suggested text spot, then changed my mind. | 55 |