Considering patient safety in autonomous e-mental health systems – detecting risk situations and referring patients back to human care

Table 2 Multilevel analysis results on seeking care on all situations: model comparisons

Model comparison	n	χ²	p
Intent to self-refer
Situation (M₀ vs M₁)	477	χ²₈ = 69.84	<.001
Agent strategies (M₀ vs M₂)	477	χ²₂ = 33.80	<.001
Situation × Agent strategies (M₃ vs M₄)	477	χ²₁₆ = 13.67	0.623
Intent to contact the agent again
Situation (M₀ vs M₁)	477	χ²₈ = 18.30	0.019
Agent strategies (M₀ vs M₂)	477	χ²₂ = 28.26	<.001
Situation × Agent strategies (M₃ vs M₄)	477	χ²₁₆ = 11.80	0.758
Feeling of being heard
Situation (M₀ vs M₁)	477	χ²₈ = 17.51	0.025
Agent strategies (M₀ vs M₂)	477	χ²₂ = 47.02	<.001
Situation × Agent strategies (M₃ vs M₄)	477	χ²₁₆ = 19.18	0.260

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