Table 3 Weight and prioritization of indicators and sub-indicators using FAHP
Primary indicators | Weight of Primary indicators | Sub-indicators | Weight of sub-indicators | Priority |
|---|---|---|---|---|
Professionalism | 0.6692 | Brand imagine C11 | 0.0276 | 7 |
Personnel’s technical ability C12 | 0.2921 | 1 | ||
Facility and equipment attractiveness C13 | 0.2378 | 2 | ||
Professional service procedures C14 | 0.0882 | 4 | ||
Functionality | 0.0958 | Integrity of project completion C21 | 0.0235 | 9 |
Sufficiency of project completion C22 | 0.016 | 12 | ||
Reasonable interactive communication mechanism C23 | 0.0085 | 14 | ||
Project compliance C24 | 0.0713 | 5 | ||
Stability | 0.0596 | Service continuity C31 | 0.0189 | 10 |
Service stability C32 | 0.0346 | 6 | ||
Research report timely submission rate C33 | 0.0061 | 15 | ||
Security | 0.1754 | Permission suitability C41 | 0.0112 | 13 |
Information and resource readiness C42 | 0.0162 | 11 | ||
Data auditability C43 | 0.1208 | 3 | ||
Data confidentiality capability of service supplier C44 | 0.0272 | 8 | ||
Total | 1.0 | Â | 1.0 | Â |