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Table 3 Weight and prioritization of indicators and sub-indicators using FAHP

From: Construction and application of service quality evaluation system in the preclinical research on cardiovascular implant devices

Primary indicators Weight of Primary indicators Sub-indicators Weight of sub-indicators Priority
Professionalism 0.6692 Brand imagine C11 0.0276 7
Personnel’s technical ability C12 0.2921 1
Facility and equipment attractiveness C13 0.2378 2
Professional service procedures C14 0.0882 4
Functionality 0.0958 Integrity of project completion C21 0.0235 9
Sufficiency of project completion C22 0.016 12
Reasonable interactive communication mechanism C23 0.0085 14
Project compliance C24 0.0713 5
Stability 0.0596 Service continuity C31 0.0189 10
Service stability C32 0.0346 6
Research report timely submission rate C33 0.0061 15
Security 0.1754 Permission suitability C41 0.0112 13
Information and resource readiness C42 0.0162 11
Data auditability C43 0.1208 3
Data confidentiality capability of service supplier C44 0.0272 8
Total 1.0   1.0