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Table 3 Adverse Events, Postdischarge Care Utilization and Patient Satisfaction Among the portal Behavior Groups

From: Patient portal adoption and use by hospitalized cancer patients: a retrospective study of its impact on adverse events, utilization, and patient satisfaction

Measures Outcomes Adopters (n = 2352) Nonadopters (n = 2242) P value Active Inpatient Users (n = 632) Inactive Inpatient Users (n = 1720) P value
Patient safety Had an adverse event, No. (%) 40 (1.7) 47 (2.1) .36a 13 (2.1) 27 (1.6) .42a
Postdischarge care utilization Emergency visit within 14-days of discharge, No. (%) 272 (11.6) 214 (9.5) .03a 75 (11.9) 197 (11.5) .78a
30-day unplanned readmission, No. (%) 299 (12.7) 222 (9.9) <.01a 96 (15.2) 203 (11.8) .03a
Patient satisfactionc Understand responsibilities for self-health management, mean score (SD) 87.6 (19.6) 85.5 (20.1) .02b 89.1 (18.4) 87.1 (20.0) .22b
Understand the purpose for taking each medication, mean score (SD) 90.0 (18.8) 87.8 (20.9) .05b 91.8 (16.0) 89.4 (19.7) .21b
Aggregate self-health management knowledge score 84.3 (21.3) 80.0 (23.1) <.01b 87.0 (19.2) 83.3 (21.9) .05b
Overall rating of the hospital stay, mean score (SD) 95.6 (9.1) 95.3 (10.3) .75b 95.6 (10.5) 95.7 (8.6) .56b
  1. aPearson χ2 test
  2. bWilcoxon nonparametric
  3. cSatisfaction survey was distributed to a random sample of discharges; thus, the sample size was as follows: adopters; n = 788, nonadopters; n = 646, active inpatient users; n = 205, and inactive inpatient users; n = 577