Definition | Criteria | ||
---|---|---|---|
Patients | Comprehensibility [24] | The way the information is understandable | • The information on this website is described clearly. • The language used on this website is easy to grasp (simplicity). • The information on this website is easy to understand. |
Patients & Professionals | Usability [23] | The extent to which a product is used by a specific group to achieve certain goals effectively, efficiently and satisfactorily in a particular context | • The system keeps users informed about what is going on. • The system speaks the users’ language, with words, phrases and concepts familiar to the user. • A clearly marked ‘emergency exit’ to leave the unwanted state without having to go through an extended dialogue. • Users should not have to wonder whether different words, situations, or actions mean the same thing. • A design which prevents a problem from occurring. • The users’ memory load is minimised by showing objects, actions and options. • Instructions for use of the system should be visible or easily retrievable whenever appropriate. • Content should not include information which is irrelevant or rarely needed. • Provide help and documentation if needed. |
Professionals | Acceptability [25] | Suitable to meet a need, a requirement or standard | • The information is understandable. • The information is experienced as complete. • The length of the information is adequate. • There is a balanced presentation of information. • Overall, the website is suitable. |