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Table 1 Types of data generated in workshops, observations and individual interviews using a design thinking approach

From: Development and testing of a mobile application to support diabetes self-management for people with newly diagnosed type 2 diabetes: a design thinking case study

Three phases Aim Participants (n) Methods Data
Phase 1 - inspiration Workshop 1 (HCPa) To identify needs and challenges in the communication between users and HCP 9 Dialogue tools Minutes Video recordings
Observations (Individual consultation in GP, patient
education in CHC
To identify user needs and challenges
To gain insight into the working procedure and consultation/ patient education
To recruit users for a workshop
11 Open observation strategy Field notes
Individual
Interviews
To identify user needs and challenges 12 Semi-structured individual interviews Transcribed individual interviews
Workshop 2 (Users) To validate the results from workshop 8 1, the individual interviews and the observations
To identify and discuss users’ needs and challenges
8 Personas of user needs and challenges,
Visualized ideas
Audio-recorded Minutes
Phase 2- ideation Workshop 3 (Users) To discuss five refined ideas To refine and adjust the ideas 8 Visualized ideas, User Journey, Flowchart Audio- recorded Minutes
Workshop 4 (Users) To discuss seven refined ideas
To prioritize the ideas with the participants
To refine and adjust the ideas
7 Visualized ideas,
Dialogue tools
Audio- recorded Minutes
Individual
Interview
To discuss seven refined ideas
To prioritize the ideas
To refine and adjust the ideas Minutes with users
1 Visualized ideas,
Dialogue tools
Audio-recorded Minutes
Workshop 5 (Users) To get feedback on the preliminary app content and design
To refine and adjust the wireframes
9 Wireframes Minutes
Individual
Interviews (GPs)
To get feedback on the preliminary app content and design
To discuss a potential implementation of the app in practice
3 Wireframes Minutes
Phase 3 - implementation Observations (GP, CHC) To observe introductions to the app conducted by HCP   Open observation strategy Minutes
Individual interviews To explore users’ experiences with the prototype in practice 14 Semi-structured individual interview Transcribed individual interviews
Workshop 6 (HCPa) To discuss a potential implementation of the app in practice based on the pilot study and the HCP’s experiences 7 Visualized recruitment overview of app in practice Minutes
  1. aHCP workshops included GPs, a physician (only workshop 1), two GP secretaries (only workshop 6) and two diabetes nurses
  2. Abbreviations: GP general practitioner, HCP healthcare professional, CHC Community health center