Table 1 DSRM activities and respective tasks

1. Identify problem & motivate

Setup the context using a scenario design for Portuguese pharmacists in 2020.

Online survey of IST utilization in Portuguese pharmacies.

Observational time-and-motion study to assess pharmacists’ current work patterns and potential demand for pharmaceutical care services

 Cost of current pharmaceutical services

2. Define objectives of a solution

Set of qualitative interviews performed within primary health centers and hospitals

3. Design & development

Design of artifact (online service based on a software platform) for pharmaceutical care provision

4. Demonstration

Field study to test the platform in two settings with a selected group of patients

5. Evaluation

The usability of the platform was assessed through the use of “task scenarios” with eye-tracking glasses and semi-structured interviews of the participants

6. Communication

Practitioners, conference communications, journal papers, and theses.