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Table 1 Results of the questionnaire about patient satisfaction with the COACH Program, based on the responses of 252 participants of the intervention group

From: Patient and provider acceptance of telecoaching in type 2 diabetes: a mixed-method study embedded in a randomised clinical trial

Score 5 4 3 2 1
Questionnaire dimension Strongly agree     Strongly disagree
The telephone was an effective form of communication between me and my coach. 70.5 % 21.6 % 6.2 % 1.7 % 0 %
I feel better informed about my diabetes risk factors than before I joined The COACH Program. 68.5 % 24.5 % 5.8 % 1.2 % 0 %
The coach listened to me and gave advice that was relevant to my needs. 78.3 % 17.5 % 3.8 % 0.4 % 0 %
The written progress reports were useful. 69.3 % 21.6 % 7.9 % 0.4 % 0.8 %
Sending a copy of the progress reports to my treating physician was useful. 72.4 % 15.9 % 7.1 % 2.9 % 1.7 %
The time interval between coaching sessions was appropriate. 74.5 % 19.2 5.4 % 0.4 % 0.4 %
Overall, I was satisfied with The COACH Program. 78.4 % 19.1 % 1.7 % 0.4 % 0.4 %