Table 2 Categorization of inquiry topics

Matters of Process

22

 - Patient identification

5

 - Encounter and patient management

8

 - Medication management

2

 - Laboratory management

2

 - Document and information management

7

 - Systems integration

1

 - Human resource utilization

7

 - Clinic efficiency

3

 - Continuity of care

1

 - Communications and team relations

2

 - Data integrity

3

 - Reporting and Analytics

3

 - Auditing

1

Matters of Outcome

22

 - Chronic disease guideline compliance

2

 - HIV/AIDS management compliance

17

 - Tuberculosis management compliance

1

 - Medication reconciliation

2

 - Medical errors

0

 - Quality of care

1

 - Maternal and child health guideline compliance

1

 - Clinical decision support compliance

1