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Table 1 Pilot site information and research context *

From: Qualitative analysis of programmatic initiatives to text patients with mobile devices in resource-limited health systems

Site ID Interviewee Roles (number) Prior texting experience Launch phase Platform directionality Consent process PHI in text content EHR integration
A • Community health advocate and texting project manager (1) Yes Pre- Unidirectional Opt-in No No
B • EHR programmer (1)
• Strategic project manager (1)
• Operations manager (1)
No Post- Bidirectional Opt-out No Yes
C • Physician project lead (1) No Pre- Bidirectional Opt-out No No
D • Director of Public Health Programs, Chronic Disease and Health Education (1) Yes Post- Bidirectional Opt-in No Yes
E • Clerical front office staff (1)
• Referral specialist (1)
• Project director (1)
No Post- Unidirectional Opt-in No Yes
F • Physician and Department Chief (1)
• Physician lead of health coaching program (1)
• Vendor representative (1)
• Site Project Manager (1)
No Post- Bidirectional Opt-in No No
G • Project Director (1) Yes Post- Unidirectional Opt-in No No
H • Medical Director of Quality Improvement Community programs (1)
• Medical Director of Care Coordination (1)
• Research coordinator (1)
No Post- Unidirectional Opt-in No No
  1. * Telephone interviews were transcribed using professional software. Platform directionality refers to the ability for the health system to message patients and vice versa. Unidirectional platforms do not allow patients to message the health system. “Opt-in” consent processes require each patient to be consented before enrollment without assuming consent initially (which is an “opt-out process). EHR integration involves automating the interface of information from the texting platform with the EHR of the health system. Abbreviations include: ID identification code, PHI Protected health information (patient-identifying). EHR Electronic health record