Skip to main content

Table 1 Factors that make up trust in a telemedicine portal for rehabilitation care

From: Trust in telemedicine portals for rehabilitation care: an exploratory focus group study with patients and healthcare professionals

  Factors that shape patients’ trust Factors that shape healthcare
professionals’ trust
Rehabilitation center - Reputation
- Taking responsibility for actions
- Accuracy in execution of daily tasks
- Reputation
- Taking responsibility for actions
- Competence
Healthcare professionals - Competence
- Openness in communication
- Keeps patient data secret
Not applicable
Patients Not applicable - Honesty
- Skills
- Ability to estimate patient functioning via portal
Treatment - Effectiveness
- Clarity
- Collaborative decision between healthcare professional and patient
- Effectiveness
- Clarity
- Collaborative decision between healthcare professional and patient
Technology - Level of control
- Privacy
- Data preservation
- Usability
- Technical reliability
- Secure data storage
- Transparent policies
- Usability