Table 1 Factors that make up trust in a telemedicine portal for rehabilitation care
Factors that shape patients’ trust | Factors that shape healthcare professionals’ trust | |
|---|---|---|
Rehabilitation center | - Reputation - Taking responsibility for actions - Accuracy in execution of daily tasks | - Reputation - Taking responsibility for actions - Competence |
Healthcare professionals | - Competence - Openness in communication - Keeps patient data secret | Not applicable |
Patients | Not applicable | - Honesty - Skills - Ability to estimate patient functioning via portal |
Treatment | - Effectiveness - Clarity - Collaborative decision between healthcare professional and patient | - Effectiveness - Clarity - Collaborative decision between healthcare professional and patient |
Technology | - Level of control - Privacy - Data preservation - Usability | - Technical reliability - Secure data storage - Transparent policies - Usability |