- Lack of knowledge regarding basic functions |
• “I have no idea what this grey button [manually to be requested alerts] means. It used to have a color and now it’s grey so I think something is wrong”. |
• “I didn’t even know there was a feedback option, never heard of it before”. |
- Lack of knowledge regarding personalization functions |
• “I had no idea about all these options! Now, I’m a lot more enthusiastic. I’m gonna use it right away!”. |