Table 4 Mediating effect of computer literacy in the relationship between service quality and EMR use as well as service quality and user satisfaction
Relationship | Moderator | β1 | β2 | t-stat | Supported? |
|---|---|---|---|---|---|
Service quality → EMR use (H11) | Computer literacy | 0.53 | 0.55 | 6.40* | yes |
Service Quality → User satisfaction (H12) | Computer literacy | 0.82 | 0.61 | 7.11** | yes |