Table 5 Selected usability issues and proposed revisions
Usability domains and program features | Problems or suggestions | Solutions or revisions |
|---|---|---|
Navigation | ||
• To answer open-ended questions, users must type in a text box | • Participants did not know how to access the text box and enter answers | • Add clearer instruction |
• Put focus on the page into the text box | ||
• Add instruction inside the text box to Entre su respusta aquí (Enter your answer here) | ||
• Change year of birth question from textbox entry to radio buttons with a set of age categories | ||
• Text and graphics require scrolling on some pages | • Not all participants were familiar with scrolling using the side scroll bar or down/up arrows | • Add a touch-button when needed directing the user to “go down” on the page to continue reading |
Content comprehension and comprehensiveness | ||
• Presentation and order of topics | • Participants wanted definitions and further information about terms and treatment options earlier in the program | • Add pop-up glossary feature for unfamiliar terms |
• Provide expanded definition of care options the first time they are encountered | ||
• Revise navigation of intervention to indicate that more general information about prostate cancer will be provided after the tailored content | ||
• Communication coaching provides text with suggested wording and fill-in-the-blanks | • Participants did not understand the coaching text, especially the fill in the blanks | • Revise the interface to visually separate the suggested wording |
• Revise the fill in the blank statements to more clearly indicate how to use them | ||
Sociocultural appropriateness | ||
• Query about influential decision factors includes important people, lifestyle factors, current symptoms, and potential treatment outcomes | • Participant referred to God as influential in decision process | • Add a question about how religious belief or faith may influence their decision, in order to provide familiar and comprehensive decision factors |
• Infographs illustrate statistics on survival and treatment side effects and teach numeracy | • One participant suggested that statistics specific to Hispanic patients be provided | • Review literature for evidence of survival/outcomes differences by ethnicity; if none found, add wording to indicate figures presented are for all ethnicities |