Skip to main content

Table 3 Super user behaviors that differed between units

From: A mixed methods study of how clinician ‘super users’ influence others during the implementation of electronic health records

 

Super user behaviors distinct to Unit 1

Super user behaviors distinct to Unit 2

(1) Proactivity

Proactively supporting their peers

Reactively supporting their peers

(2) Depth of explanation

Emphasizing why actions had to be performed in the EHR

Demonstrating how to accomplish tasks in the EHR but not explaining the logic behind these actions

(3) Framing

Using positive frames to diffuse tension

Using neutral frames to diffuse tension

(4) Information-sharing

Consistently sharing information about the EHR with all of the clinicians on the unit

Limiting the spread of information about the EHR to individuals they interacted with the most