Table 3 Overview of program usage barriers and possible improvements of the program
Occupational physicians (OPs) | Employees |
|---|---|
Occupational physicians (OPs) | Employees |
- Low number of employees who met inclusion criteria - Limited time during consult - Preference for more familiar therapies and personal contact with employee - Knowledge of OP is sufficient, no extra support needed - No affinity with internet/webbased tools - Practical obstacles (e.g. log-in problems, no acces to computer at work) | - Availability of other treatment which involves personal contact - Conflict between exercises provided by secondary care and the website - Advices and exercises do not fit personal situation - Large amount of information - Computer use not prefered during neck/back pain - Technical problems |
Improvements | Improvements |
Content | Content |
- Make it more easy to register an employee -Use the same sorting system of employees as in the company - Adding contact function on the website - Change content into practical overview of information | - Shorter questionnaires - More illustrations - Link to website on company website - Contact function via the website - Customize the information more to employee's needs |
Additional improvements | Additional improvements |
- More prominent role for supervisor/physiotherapist - Focus on the prevention of sick leave and how to 'work' with pain. | - Involvement of the OP or other therapist - Additional personal meeting focused on the counselling process - Focus on prevention of sick leave - More attention to psychological distress |
Recruitment | Â |
- Recruitment of employees in earlier stage | Â |