Table 2 Topic list for interviews
Occupational physicians (OPs) | Employees |
|---|---|
Use of the program | Use of the program |
(only for OPs who recruited employees) How often did you log-in to the program? Did you follow the employee's personal diary? Did you read the advisory reports sent to you? Did you receive recommendations for employees? | How often did you read the program documents? Did you follow the offered advice? Did you do the exercises? |
Appreciation | Appreciation |
General attitude towards the program | General attitude towards the program |
Did the program add value to your counselling of employees with back or neck pain (only for OPs who recruited employees)? Do you think a website is a good medium for counselling employees with back or neck pain? Do you think employees find the program useful? | Did the program add value to the treatment of your back or neck pain? Do you think a website is a good medium for treating your back or neck pain? |
Content | Content |
Is the program content clear? Is the content useful? Were any subjects missing from the program? | Is the program content clear? Is the content useful? Were any subjects missing from the program? |
Presentation | Presentation |
Is the program well-designed and user friendly? | Is the program well-designed and user friendly? |
Employee recruitment | Perceived effectiveness |
How many employees did you see per month that satisfied the inclusion criteria? Did you always have the program in mind when you met employees who satisfied the inclusion criteria? How did employees react to your recruitment invitation? Did you experience problems in recruiting employees? What problems? | Did the program help you communicate better with your OP about your pain? Did the program extend your knowledge about ways of coping with pain? Did the program help you to get well fast and return to work sooner than you may have otherwise? |
Perceived usage barriers | Perceived usage barriers |
Did you have any problems using the program? | Did you have any problems using the program? |
Improvements | Improvements |
Do you have any suggestions for improving the content? Do you have any suggestions for improving the design? Do you have any suggestions for improving the website in order to improve the use of the program? | Do you have any suggestions for improving the content? Do you have any suggestions for improving the design? Do you have any suggestions for improving the website in order to improve the use of the program? |