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Table 2 Participants' opinion regarding the set-up, timing, and accuracy of reminder calls

From: Pilot study of an interactive voice response system to improve medication refill compliance

  Survey Responses:
  Yes No Don't Remember
Interview questions: N % N % N %
A. Did you understand what the automated telephone call was about? 17 44.7 21 55.3   
B. Did you receive a reminder call from the IVR system? 28 73.7 10 26.3   
The following questions pertain only to those who answered yes to having received a reminder call (n = 28):       
C. Did you have any difficulty setting up the time and location of the reminder call? 4 14.3 24 85.7   
D. Did the reminder call come in at the time you requested? 8 29.0 6 21.0 14 50.0
E. Was the name of the medication(s) to be refilled correct?1 18 78.3 0 0.0 5 21.7
F. When the reminder call came, had you already refilled your prescription? 20 71.4 8 28.6   
G. Did you find the call system helpful for remembering to refill your prescription? 4 14.3 24 85.7   
  1. 15 participants did not answer this question