Skip to main content

Table 2 Participants' opinion regarding the set-up, timing, and accuracy of reminder calls

From: Pilot study of an interactive voice response system to improve medication refill compliance

 

Survey Responses:

 

Yes

No

Don't Remember

Interview questions:

N

%

N

%

N

%

A. Did you understand what the automated telephone call was about?

17

44.7

21

55.3

  

B. Did you receive a reminder call from the IVR system?

28

73.7

10

26.3

  

The following questions pertain only to those who answered yes to having received a reminder call (n = 28):

      

C. Did you have any difficulty setting up the time and location of the reminder call?

4

14.3

24

85.7

  

D. Did the reminder call come in at the time you requested?

8

29.0

6

21.0

14

50.0

E. Was the name of the medication(s) to be refilled correct?1

18

78.3

0

0.0

5

21.7

F. When the reminder call came, had you already refilled your prescription?

20

71.4

8

28.6

  

G. Did you find the call system helpful for remembering to refill your prescription?

4

14.3

24

85.7

  
  1. 15 participants did not answer this question