From: Pilot study of an interactive voice response system to improve medication refill compliance
 | Survey Responses: | |||||
---|---|---|---|---|---|---|
 | Yes | No | Don't Remember | |||
Interview questions: | N | % | N | % | N | % |
A. Did you understand what the automated telephone call was about? | 17 | 44.7 | 21 | 55.3 | Â | Â |
B. Did you receive a reminder call from the IVR system? | 28 | 73.7 | 10 | 26.3 | Â | Â |
The following questions pertain only to those who answered yes to having received a reminder call (n = 28): | Â | Â | Â | Â | Â | Â |
C. Did you have any difficulty setting up the time and location of the reminder call? | 4 | 14.3 | 24 | 85.7 | Â | Â |
D. Did the reminder call come in at the time you requested? | 8 | 29.0 | 6 | 21.0 | 14 | 50.0 |
E. Was the name of the medication(s) to be refilled correct?1 | 18 | 78.3 | 0 | 0.0 | 5 | 21.7 |
F. When the reminder call came, had you already refilled your prescription? | 20 | 71.4 | 8 | 28.6 | Â | Â |
G. Did you find the call system helpful for remembering to refill your prescription? | 4 | 14.3 | 24 | 85.7 | Â | Â |