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Table 3 Perception of choice by Choose and Book booking method

From: Does Choose & Book fail to deliver the expected choice to patients? A survey of patients' experience of outpatient appointment booking

Question

Categories

Within GP surgery

Call centre

Online

TOTAL

Fisher exact test comparing groups

"Do you consider that you were given any choice over your appointment?"

Yes

13

14

3

30

p = 0.07 (no and unsure combined)

  

No

11

2

0

13

 
  

Unsure

1

1

0

2

 
  

missing

0

0

2

2

 

"Were you given a choice of the following?"

Hospital

Yes

17

12

3

32

p = 1.0

  

No

8

5

2

15

 
 

Appointment Date

Yes

5

6

5

16

p = 0.003

  

No

20

11

0

31

 
 

Time of Appointment

Yes

21

9

1

16

p = 0.008

  

No

4

8

4

31

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