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Table 2 Responses to 15 risk items (N = 265 nurses)

From: The effect of attitude to risk on decisions made by nurses using computerised decision support software in telephone clinical assessment: an observational study

Items groups by original concepts of risk Strongly agree Agree Neither Disagree Strongly Disagree N = 100%
Risk tolerance in clinical decision-making       
1. When in doubt it is preferable to refer to a service than to wait and see 9% 47% 20% 24% 1% 262
2. An NHS 24 nurse must prefer the certain to the uncertain 7% 32% 29% 29% 2% 253
3. An NHS 24 nurse must not take any risks with physical illness 27% 47% 9% 17% 0% 262
4. For physical complaints an NHS 24 nurse should do everything possible to establish the cause of a complaint 16% 46% 12% 23% 2% 258
5. As an NHS 24 nurse you must always be aware that each complaint might be the beginning of a serious illness 13% 50% 14% 20% 3% 262
Competing expertise of nurse and computer       
6. I prefer to use a clinical algorithm than to assess calls on my own 6% 27% 26% 38% 4% 263
7. It is best to avoid overriding clinical algorithms unless absolutely necessary 2% 19% 17% 52% 10% 263
8. The most important thing is to follow the agreed algorithms <1% 8% 22% 56% 14% 262
9. I often feel I know better than the clinical assessment system 3% 22% 40% 31% 3% 260
10. Intuition or gut reaction plays an important role in my clinical decision making 15% 62% 13% 8% 1% 265
11. I have strong views on where particular patients should be advised to go 5% 40% 38% 16% 1% 263
Competing risks between missing illnesses and overloading services       
12. It is important not to overload busy services 24% 51% 13% 11% 1% 261
13. To be safe, it is better to send 100 patients to a service unnecessarily than to leave one at home who needs care 1% 12% 19% 57% 11% 263
14. I feel that nurses in NHS 24 tend to send more patients to services than is really necessary 5% 32% 24% 35% 3% 262
General       
15. I tend to be quite a cautious person 7% 42% 29% 22% <1% 261