Table 1 Responses to Pre- and Post-Development Surveys
| Â | Existing Website | New Website |
|---|---|---|
Period of Survey online | Oct 2003 – March 2004 | May 2006 – March 2007 |
Responses (n=) | 197 | 166 |
Health Professionals | 132 (67%) | 121 (73%) |
Caregivers/Patients/Public | 63 (32%) | 45 (27%) |
What information were you looking for on the PCV website? | Public: • To find information that would assist me in my care giving role (15%) Health Professionals: • To find information in support of professional practice (79%) • To find information that would assist patients in their care-giving role (15) • Clinical aspects of professional practice (13%) Public & Health Professionals: • To find resources on palliative care (66%) | Public: • To understand the health care system better (96%) • About palliative care services in Victoria (40%) • About helping someone who has an illness (33%) • To help the person I care for to receive the best possible treatment (31%) • To help me deal with my feelings (27%) • To understand what palliative care is (26%) • About living with my illness (11%) • About palliative care services in Australia (11%) • To help me put my affairs in order (9%) • To help me receive the best care possible (4%) Health Professionals: • Education available in palliative care (50%) • Symptom Management (37%) • Advance Care Planning (31%) • Loss and Grief (25%) • Talking with clients and their families (23%) • Palliative care services in Victoria (22%) • Palliative Care Victoria (21%) • Death (21%) • Services available to my clients (21%) • A website clients and their families could use as a resource (17%) • The meaning of palliative care (13%) • Palliative care services in Australia (4%) |
Did you find the information you wanted? | 128 yes (65%) 68 no (35%) | 137 yes/some but no all (82%) 18 no (11%) |
Was it easy to find the information? | 130 yes (66%) 57 no (29%) | 122 yes (74%) 38 no (23%) |
Additional information to be included: | • Professional Practice • Grief • Advance Care Planning • Volunteering • Pain • Jobs • Ethics • Home Care • Contact Details | Health Professionals: • Courses/Workshops/Conferences • Scholarships • Careers Public: • List of places to go as a family • Sings of dying/clinical information • Volunteering • Jobs • Financial entitlements |
Comments about the website | • the need for better navigation tools, • the site's limited content, • the ineffectiveness of the site's search engine, and • the fact that the site had not been updated. | • Plain, clear and unemotional, but still sensitive – well done. • Well-mapped out, easy to navigate. |