Table 5 Local and global weights of evaluation sub-criteria in DEMATEL-ANP method (CR ≤ 0.1).
Cluster | GW | LW |
|---|---|---|
Benefit (RW = 0,25) | Â | |
Cash flow (S1) | 0,02414 | 0,09655 |
Quality level (S2) | 0,02812 | 0,11248 |
Efficiency (S3) | 0,02741 | 0,10965 |
User satisfaction (S4) | 0,02345 | 0,09382 |
Reduction of operational cost(S5) | 0,02187 | 0,0875 |
Opportunity (RW = 0,25) | Â | |
Operational performance (S6) | 0,0356 | 0,14241 |
Market share increase (S7) | 0,0212 | 0,08482 |
User loyalty (S8) | 0,0321 | 0,12841 |
Employees´ performance (S9) | 0,03609 | 0,14436 |
Cost (RW = 0,25) | Â | |
Training (S10) | 0,0289 | 0,11562 |
Human resources(S11) | 0,05471 | 0,21883 |
Associated costs(S12) | 0,04139 | 0,16555 |
Risk (RW = 0,25) | Â | |
Technical risks(S13) | 0,04029 | 0,16116 |
Delay risk(S14) | 0,0396 | 0,1584 |
Cost overrun(S15) | 0,04511 | 0,18044 |