|
Cluster
|
D + R
|
D - R
|
Dispatcher
|
Receiver
|
|---|
|
Strategies
| |
|
Organizational excellence
|
13,222
|
0,842
|
X
| |
|
Revenue growth
|
12,938
|
-1,424
| |
X
|
|
High productiveness
|
12,926
|
0,582
|
X
| |
|
Benefit
| |
|
Cash flow
|
12,045
|
-0,861
| |
X
|
|
Quality level
|
12,397
|
-0,375
| |
X
|
|
Efficiency
|
13,764
|
0,728
|
X
| |
|
User satisfaction
|
13,931
|
0,165
|
X
| |
|
Reduction of operational cost
|
12,063
|
0,343
|
X
| |
|
Opportunity
| |
|
Operational performance
|
10,494
|
0,556
|
X
| |
|
Market share increase
|
4,852
|
-2,407
| |
X
|
|
User loyalty
|
9,75
|
0,206
|
X
| |
|
Employees´ performance
|
9,639
|
1,645
|
X
| |
|
Cost
| |
|
Training
|
4,756
|
0,89
|
X
| |
|
Human resources
|
2,808
|
0
| | |
|
Associated costs
|
4,754
|
-0,89
| |
X
|
|
Risk
| |
|
Technical risks
|
7,297
|
-0,46
| |
X
|
|
Delay risk
|
7,163
|
-0,618
| |
X
|
|
Cost overrun
|
15,39
|
1,078
|
X
| |
