Skip to main content

Table 4 D + R and D - R values of each strategy and sub-criterion.

From: A contrast between DEMATEL-ANP and ANP methods for six sigma project selection: a case study in healthcare industry

Cluster D + R D - R Dispatcher Receiver
Strategies  
Organizational excellence 13,222 0,842 X  
Revenue growth 12,938 -1,424   X
High productiveness 12,926 0,582 X  
Benefit  
Cash flow 12,045 -0,861   X
Quality level 12,397 -0,375   X
Efficiency 13,764 0,728 X  
User satisfaction 13,931 0,165 X  
Reduction of operational cost 12,063 0,343 X  
Opportunity  
Operational performance 10,494 0,556 X  
Market share increase 4,852 -2,407   X
User loyalty 9,75 0,206 X  
Employees´ performance 9,639 1,645 X  
Cost  
Training 4,756 0,89 X  
Human resources 2,808 0   
Associated costs 4,754 -0,89   X
Risk  
Technical risks 7,297 -0,46   X
Delay risk 7,163 -0,618   X
Cost overrun 15,39 1,078 X