Table 3 GP verbatim comments about why the software functionality and structure did not help guide consultations

Functionality

The software wouldn’t always open

Didn’t work

For 6/12 the Sidebar didn’t work. With Zed Med it needed wider screen to be helpful – otherwise it effectively took over all Zed Med clinical records space. Roll out NBN?

Speed was a major issue

When it worked ok

Program updates as well as changes to my hardware meant I didn’t get a good routine going in using the program but it is a good principle

Only seemed to work once

Unfamiliarity with the software meant it proved to be a distraction and I felt I wasn’t fully focussed on the consult/patient

Used only twice then software stopped working

The software wouldn’t always open and actually a nuisance and embarrassing

Structure

Didn’t seem intuitive to me

Too ‘clunky’

I found it quite fiddly and complicated and spent too much time in the consult with the computer rather than talking to the family.

Used different order in consultation

Lots of prompts/guides – information already there