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(a) Website layout and organization:
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Reorganization of website categorization (from “type of tool” to “tool topic”), with provision of introductory information for website components, and intuitive overview of available content; specifically:
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| ● Unclear scope, content and purpose of website |
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• Removal of knowledge, skills, behavior change, reinforcement and support categorization of tools
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• Inclusion of introductory page for first-time users
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• Inclusion of introductory page to sub-categories
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• Inclusion of a crumb trail
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• List of subtitles at top so viewers can get overall sense of the page
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• Combining Journal with Tracker functions
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• Grouping trackers all together in separate section of home page
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• Making log section more prominent
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• Description of purpose of logs
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(b) Website navigation:
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Simplification of search strategy, and presentation of search results, as well as providing intuitive links between recommended content
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| ● Multiple search options confusing |
• use only one search option (Boolean) and include examples
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| ● Too many search results |
• changed search algorithm, keyword system, sorted by relevance, show number of search results
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| ● Presentation of search results overwhelming |
• Indicate category of search result
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• Underline links, remove extraneous bullets (that look like buttons)
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| ● Content not grouped in meaningful way |
• Tool titles and descriptions to be more concise and skimmable, simplify wording
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• Alphabetical listing of topics, phrasing of title
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• Smart recommender widget
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• Links between related concept
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(c) Visual elements:
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Incorporation of icons, colors, bolded and larger font and diagrams; specifically:
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| ● Limited use of meaningful aids, graphics, colors, fonts or alerts to help interpret data and facilitate learning |
• Icons to differentiate interactive vs. non-interactive tools, Print function, Report function, Graph function, pill bottles
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• Highlight keywords
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• Increased color contrast
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• Inclusion more color within programs
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• Increased default font size
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• Ensure important content is visible without having to scroll
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(d) Data entry:
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Reduction of data entry tasks with automation of unnecessary tasks; specifically:
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| ● Complex data entry tasks and unwanted workload |
• Date/default info filled in automatically
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• Launch search automatically
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• Place cursor at beginning of each relevant field
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• Add a pull down menu for date and time, such as a “rolodex clock” for date and time
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(e) Interactivity:
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Incorporation of immediate feedback in response to user input; specifically:
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| ● Limited attention-attracting features an feedback to engage user |
• Immediate feedback after completing checklist (e.g. pop-ups to congratulate)
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• Provide feedback so user can check their “score”, e.g. ‘6 out of 10’
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(f) Language:
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Tailoring of content to lay-person; specifically:
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| ● Information and instructions not suitable for users’ task and skill level |
• Avoid medical terminology
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• Avoid abbreviations (FAQ, BP)
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(g) Tracker layout
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Clarification of actions required through use of buttons, clues, and alerts; specifically:
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| ● Not intuitive in navigation and actions required to be taken |
• Clarification of next steps, buttons more prominent
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• Inclusion of “clues” on how to enter in information (picture of prescription bottle label, with boxes and arrows indication which information is to be entered)
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• Making entries editable
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• Inclusion of tool that lists blood pressure readings and indicates when blood pressure is getting dangerously high
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(h) Report layout
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Provision of tailored report options relevant to the user’s needs; specifically:
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| ● Display of information not tailored to user’s needs |
• Inclusion of options to include summary or all readings
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• Inclusion of only necessary info
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• Incorporation of options to add physician’s names, phone numbers and locations.
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