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Table 2 Difference between systems used to book appointments by patients’ demographic factors

From: Questionnaire survey about use of an online appointment booking system in one large tertiary public hospital outpatient service center in China

Variables

Mode 1* n (%)

Mode 2* n (%)

Mode 3* n (%)

Mode 4* n (%)

P Value

Age (year)

    

0.367

 <18

2(1.26)

2(3.77)

0(0.00)

1(5.56)

 

 18-25

22(13.84)

2(3.77)

7(17.50)

2(11.11)

 

 26-35

50(31.45)

12(22.64)

13(32.50)

4(22.22)

 

 36-45

27(16.98)

7(13.21)

6(15.00)

5(27.78)

 

 46-55

26(16.35)

10(18.87)

6(15.00)

3(16.67)

 

 56-65

20(12.58)

15(28.30)

7(17.50)

2(11.11)

 

 >65

12(7.55)

5(9.43)

1(2.50)

1(5.56)

 

Marriage

    

0.341

 Single

29(18.35)

3(5.66)

6(15.38)

2(11.11)

 

 Married

101(63.92)

38(71.70)

28(71.79)

12(66.67)

 

 Divorced / Separated

23(14.56)

12(22.64)

4(10.26)

4(22.22)

 

 Widowed

5(3.16)

0(0.00)

1(2.56)

0(0.00)

 

Education level

    

0.009

 Post graduated or above

15(9.87)

0(0.00)

7(17.50)

1(6.25)

 

 Undergraduate or Junior College

56(36.84)

20(40.00)

17(42.50)

2(12.50)

 

 Technical secondary school or senior high school

42(27.63)

15(30.00)

8(20.00)

3(18.75)

 

 Junior high school

32(21.05)

9(18.00)

7(17.50)

6(37.50)

 

 Primary school or below

7(4.61)

6(12.00)

1(2.50)

4(25.00)

 

Place of residence

    

0.607

Local

87(55.41)

34(64.15)

20(50.00)

9(52.94)

 

Not local, immigrated from other cities

33(21.02)

6(11.32)

10(25.00)

5(29.41)

 

Not local, just visit Shanghai

37(23.57)

13(24.53)

10(25.00)

3(17.65)

 

Way of paying

    

0.374

 Out-of-pocket

53(34.87)

12(22.64)

15(39.47)

8(44.44)

 

 Medical insurance

94(61.84)

37(69.81)

21(55.26)

10(55.56)

 

 Others payment

5(3.29)

4(7.55)

2(5.26)

0(0.00)

 

Monthly income per capita (Yuan)

    

0.101

 < 1000

11(7.33)

4(8.00)

4(10.26)

0(0.00)

 

 1001-3000

49(32.67)

20(40.00)

8(20.51)

8(47.06)

 

 3001-5000

49(32.67)

11(22.00)

9(23.08)

3(17.65)

 

 5001-10000

28(18.67)

9(18.00)

12(30.77)

1(5.88)

 

 > 10000

13(8.67)

6(12.00)

6(15.38)

5(29.41)

 
  1. *Mode 1: On-the-spot appointment mode (registration desk); Mode 2: On-the-spot appointment mode (consulting room); Mode 3: WAS; Mode 4: Self-help booking on machine in outpatient department.