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Table 1 Dimensions of the sociotechnical model[23]

From: Safety Assurance Factors for Electronic Health Record Resilience (SAFER): study protocol

Hardware and software The computing infrastructure used to power, support, and operate clinical applications and devices.
Clinical content The text, numeric data, and images that constitute the “language” of clinical applications.
Human-computer interface All aspects of technology that users can see, touch, or hear as they interact with it.
People Everyone who interacts in some way with technology, including developers, users, IT personnel, and informaticians.
Workflow and communication Processes to ensure that patient care is carried out effectively.
Internal organizational features Policies, procedures, work-environment and culture.
External rules and regulations Federal or state rules that facilitate or constrain preceding dimensions
Measurement and monitoring Processes to evaluate both intended and unintended consequences of health IT implementation and use.