|
System quality (ξ1)→ Service quality (η1) ( H1 )
|
γ11
|
0.55
|
6.40*
|
|
System quality (ξ1)→ Job satisfaction (η2) ( H2 )
|
γ21
|
0.32
|
3.11*
|
|
System quality (ξ1)→ System performance (η3) ( H3 )
|
γ31
|
0.47
|
5.56*
|
|
Service quality (η1)→ System performance (η3) ( H4 )
|
β31
|
0.38
|
3.65*
|
|
Job satisfaction (η2)→ System performance (η3) ( H5 )
|
β32
|
0.46
|
5.26*
|
|
System quality (ξ1)→ Security (x1)
|
λ1
|
0.053
|
1.07
|
|
System quality (ξ1)→ Ease of use (x 2)
|
λ2
|
0.65
|
7.83*
|
|
System quality (ξ1)→ Efficiency (x3)
|
λ3
|
0.41
|
4.33*
|
|
Service Quality (η1)→ Reliability (y1)
|
λ4
|
0.031
|
0.79
|
|
Service Quality (η1)→ Responsiveness (y 2)
|
λ5
|
0.60
|
7.22*
|
|
System performance (η3)→ Work performance (y 3)
|
λ6
|
0.59
|
7.03*
|
|
System performance (η3)→ Work commitment (y 4)
|
λ7
|
0.46
|
5.22*
|
|
Goodness of fit χ
2/d.f.= 2.39, GFI = .92, AGFI = .87, NFI = .92, RMSR = .056.
|
