|
System quality
|
Security
|
It refers to a hospital’s capabilities of providing information system services that safely protection the user information, confirmation the user identification, and prevention the virus requested by users.
|
0.90
|
[9, 12]
|
|
Ease of use
|
It refers to the degree to which the information system service is perceived as relatively easy and human-oriented to learn and use by users.
|
|
Efficiency
|
It refers to the degree to which the information system service is perceived as greatly helpful to facilitate and improve the work efficiency and work speed.
|
|
Service quality
|
Reliability
|
It refers to a hospital’s capabilities of providing information system services that correctly delivery the service requested by users.
|
0.91
|
[31, 38]
|
|
Responsiveness
|
It refers to a hospital’s capabilities of providing information system services that instantly and rapidly respond to users’ demands.
|
|
Job satisfaction
|
Job satisfaction
|
The psychological state of system user involves their positive or negative feelings or attitudes after having experienced information system services.
|
0.92
|
[40, 47]
|
|
System performance
|
Work performance
|
It refers to the benefits such as strengthening users’ work efficiency, professional skills, operation process, etc. that information system services could provide.
|
0.91
|
[36, 37]
|
| |
Work commitment
|
It refers to users’ inclination to remain within the hospital due to the capabilities of overcoming any problem encountered that information system services could provide.
| | |
