Construct | Variable | Operational definition | Cronbach’s α (> .6) | References |
---|---|---|---|---|
System quality | Security | It refers to a hospital’s capabilities of providing information system services that safely protection the user information, confirmation the user identification, and prevention the virus requested by users. | 0.90 | |
Ease of use | It refers to the degree to which the information system service is perceived as relatively easy and human-oriented to learn and use by users. | |||
Efficiency | It refers to the degree to which the information system service is perceived as greatly helpful to facilitate and improve the work efficiency and work speed. | |||
Service quality | Reliability | It refers to a hospital’s capabilities of providing information system services that correctly delivery the service requested by users. | 0.91 | |
Responsiveness | It refers to a hospital’s capabilities of providing information system services that instantly and rapidly respond to users’ demands. | |||
Job satisfaction | Job satisfaction | The psychological state of system user involves their positive or negative feelings or attitudes after having experienced information system services. | 0.92 | |
System performance | Work performance | It refers to the benefits such as strengthening users’ work efficiency, professional skills, operation process, etc. that information system services could provide. | 0.91 | |
 | Work commitment | It refers to users’ inclination to remain within the hospital due to the capabilities of overcoming any problem encountered that information system services could provide. |  |  |