System quality
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Security
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It refers to a hospital’s capabilities of providing information system services that safely protection the user information, confirmation the user identification, and prevention the virus requested by users.
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0.90
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[9, 12]
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Ease of use
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It refers to the degree to which the information system service is perceived as relatively easy and human-oriented to learn and use by users.
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Efficiency
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It refers to the degree to which the information system service is perceived as greatly helpful to facilitate and improve the work efficiency and work speed.
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Service quality
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Reliability
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It refers to a hospital’s capabilities of providing information system services that correctly delivery the service requested by users.
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0.91
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[31, 38]
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Responsiveness
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It refers to a hospital’s capabilities of providing information system services that instantly and rapidly respond to users’ demands.
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Job satisfaction
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Job satisfaction
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The psychological state of system user involves their positive or negative feelings or attitudes after having experienced information system services.
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0.92
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[40, 47]
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System performance
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Work performance
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It refers to the benefits such as strengthening users’ work efficiency, professional skills, operation process, etc. that information system services could provide.
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0.91
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[36, 37]
|
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Work commitment
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It refers to users’ inclination to remain within the hospital due to the capabilities of overcoming any problem encountered that information system services could provide.
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