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Table 9 "Are you familiar with the methods of IT-Service management?" (The maximum in each column is highlighted. N = 75)

From: The status of IT service management in health care - ITIL® in selected European countries

  Slovakia Switzerland Austria Bavaria South Tyrol TOTAL
  n % n % n % n % n % n %
YES 4 17% 12 67% 10 63% 12 92% 3 60% 41 55%
NO 16 70% 4 22% 3 19% 1 8% 2 40% 26 35%
N.A. 3 13% 2 11% 3 19% 0 0% 0 0% 8 11%
TOTAL 23 100% 18 100% 16 100% 13 100% 5 100% 75 100%