Table 9 "Are you familiar with the methods of IT-Service management?" (The maximum in each column is highlighted. N = 75)
From: The status of IT service management in health care - ITIL® in selected European countries
Slovakia | Switzerland | Austria | Bavaria | South Tyrol | TOTAL | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
n | % | n | % | n | % | n | % | n | % | n | % | |
YES | 4 | 17% | 12 | 67% | 10 | 63% | 12 | 92% | 3 | 60% | 41 | 55% |
NO | 16 | 70% | 4 | 22% | 3 | 19% | 1 | 8% | 2 | 40% | 26 | 35% |
N.A. | 3 | 13% | 2 | 11% | 3 | 19% | 0 | 0% | 0 | 0% | 8 | 11% |
TOTAL | 23 | 100% | 18 | 100% | 16 | 100% | 13 | 100% | 5 | 100% | 75 | 100% |