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Table 6 Organization of IT service provision.

From: The status of IT service management in health care - ITIL® in selected European countries

  Slovakia Switzerland Austria Bavaria South Tyrol TOTAL
  n % n % n % n % n % n %
Cost-Center 2 9% 5 28% 3 19% 1 8% 1 20% 12 16%
Service-Center 16 70% 11 61% 10 63% 6 46% 1 20% 44 59%
Mixed 1 4% 1 6% 2 13% 5 38% 3 60% 12 16%
Not familiar with the concepts 4 17% 1 6% 1 6% 1 8% 0 0% 7 9%
TOTAL 23 100% 18 100% 16 100% 13 100% 5 100% 75 100%
  1. (Maximum in each column is highlighted. N = 75)