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Table 5 Interviewees and their position within the organizations.

From: The status of IT service management in health care - ITIL® in selected European countries

  Slovakia Switzerland Austria Bavaria South Tyrol TOTAL
  n % n % n % n % n % n %
CEO/Managing Director 0 0% 3 17% 0 0% 2 15% 0 0 5 7%
CIO 0 0% 3 17% 3 19% 3 23% 0 0 9 12%
Head of IT department 10 43% 7 39% 5 31% 7 54% 3 60% 32 43%
IT Manager 3 13% 0 0% 3 19% 0 0% 2 40% 8 11%
Unspecified 6 26% 0 0% 0 0% 0 0% 0 0 6 8%
Others 4 17% 5 28% 5 31% 1 8% 0 0 15 20%
TOTAL 23 100% 18 100% 16 100% 13 100% 5 100% 75 100%
  1. (Maximum in each column is highlighted. N = 75)