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Table 10 "Are you familiar with the term/concept ITIL®?" (The maximum in each column is highlighted. N = 75)

From: The status of IT service management in health care - ITIL® in selected European countries

  Slovakia Switzerland Austria Bavaria South Tyrol TOTAL
  n % n % n % n % n % n %
YES 3 13% 14 78% 11 69% 11 85% 4 80% 43 57%
NO 20 87% 4 22% 5 31% 2 15% 1 20% 32 43%
TOTAL 23 100% 18 100% 16 100% 13 100% 5 100% 75 100%