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Table 1 Overview of hospitals contacted and response rate in the different countries/regions

From: The status of IT service management in health care - ITIL® in selected European countries

Country/Region Hospitals contacted Hospitals participated
Slovakia 33 23 (69.7%)
Switzerland 65 30 (46%)
Austria 45 16 (35.5%)
Bavaria 35 13 (37.1%)
South Tyrol 5 5 (100%)
Overall 183 87 (47.5%)