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Table 3 Comparison of changes in scores by whether or not participants made positive comments in email exchanges.

From: Phase 1 pilot study of e-mail support for people with long term conditions using the Internet

Email comments Number of participants Mean score change from baseline to follow up
Internet uses
Positive 5 1.20
None 34 0.41
Internet self-efficacy
Positive 2 2.00
None 37 0.03
Satisfaction with information
Positive 12 1.00
None 27 0.19
Internet affecting confidence to manage LTC
Positive 4 -1.00
None 35 -0.06