Table 1 Information and communication technology roles in the knowledge management processes

Knowledge creation

Data mining, learning tools, combination of new products of knowledge.

Knowledge storage

Electronic bulletin boards, knowledge repositories, database, support to individual and organizational memory, access to intergroup knowledge.

Knowledge distribution

Electronic bulletin boards, discussion forums, knowledge directories, more extended internal networks, availability of more communication channels, fast access to knowledge sources.

Knowledge application

Expert systems, workflow systems, knowledge applied in multiple locations, fast application of new knowledge using automatic workflow.